Archive for the ‘Call Center’ Category

IVR Maintenance & Programming Part 2

January 5th, 2011 | Posted by charleswolff | No Comments
OK, here we are with Part 2 of my blog regarding IVR maintenance and programming. So after giving much thought to all of the different types of IVR and ACD ...

IVR Maintenance & Programming Part 1

January 5th, 2011 | Posted by charleswolff | No Comments
Off and on for the past few weeks I have been working on analyzing all of the programming of our IVR/ACD system in order to validate and streamline all of ...

Customer Care vs. Customer Service

December 27th, 2010 | Posted by charleswolff | No Comments
Often times I get asked what the difference is between Customer Care and Customer Service. Below is the best way I have found to describe the difference between the two ...