Archive for the ‘Professional’ Category

IVR Maintenance & Programming Part 1

January 5th, 2011 | Posted by charleswolff | No Comments
Off and on for the past few weeks I have been working on analyzing all of the programming of our IVR/ACD system in order to validate and streamline all of ...

Training Spend During Financially Hard Times

December 30th, 2010 | Posted by charleswolff | No Comments
How has your company’s investment in training changed since the recession started? During hard financial times training should be the very last area to make cost reductions just for the sake ...

Recruiting/Staffing Agencies & Lessons Learned

December 30th, 2010 | Posted by charleswolff | No Comments
The answers below represent some of the lessons learned over the last 10 years with different recruiting/staffing agencies that we have done business with. What do you wish a recruiter had ...

Words to Live By

December 28th, 2010 | Posted by charleswolff | No Comments
‘Don’t ever get angry at a man for stating the truth.’ Ayn Rand (Atlas Shrugged) If only more people could remember this and understand it, the world would run a lot smoother. ...

Customer Care vs. Customer Service

December 27th, 2010 | Posted by charleswolff | No Comments
Often times I get asked what the difference is between Customer Care and Customer Service. Below is the best way I have found to describe the difference between the two ...