Career Change at 40 something

Early in 2010 I won an all expenses paid trip to Cancun Mexico for two from the company I work for. Deciding who to take with me did not even take a second to figure out. I took my eight year old son with me. He deserved it and the trip was only cutting into three of his school days …


How do you measure success in life?

It seems as though most people would agree, in their own way, as to the measure; Are you happy? If so, then you just may be successful.

In my professional life I have found a career path that I love to be in and have made and continue to make a difference in. It fits my personality, knowledge, skill set, and …


IVR Maintenance & Programming Part 2

OK, here we are with Part 2 of my blog regarding IVR maintenance and programming. So after giving much thought to all of the different types of IVR and ACD systems out there, I could go on and on regarding coding, streamlining and documentation and never even touch the tip of the iceberg on all of the knowledge it takes …


I’m Posting every week in 2011!

  • January 5th, 2011
  • Posted by charleswolff
  • Personal

I’ve decided I want to blog more. Rather than just thinking about doing it, I’m starting right now. I will be posting on this blog at least once a week for all of 2011.

I know it won’t be easy, but it might be fun, inspiring, awesome and wonderful. Therefore I’m promising to make use of The DailyPost, and the community …


IVR Maintenance & Programming Part 1

Off and on for the past few weeks I have been working on analyzing all of the programming of our IVR/ACD system in order to validate and streamline all of the code. I have received several questions regarding standardization and best practices for IVR programming and I will share the knowledge and lessons I have learned here.
I have worked on …