Dad’s Day Off

This post was taken from my old Blog and added here. It was originally written six years ago.
I finally took a day off just to relax and get away from the stress of it all. First thing this morning Knight decided he did not want to go to school and spend the day with his friends. He said he wanted to stay …


Customer Care vs. Customer Service

Often times I get asked what the difference is between Customer Care and Customer Service. Below is the best way I have found to describe the difference between the two terms.

Customer Care can be seen as the ‘How’ of carrying out business. It requires the development of quality systems and processes to achieve business objectives.
Customer Service can be seen as …


The Beginning of the End

Upon deciding where to go with or even start up blogging again, I ended up at this point, still unsure of what direction to take this in. However, I know that I have strong opinions on many a subject and I am entitled to my opinions just as much as the next person and I have read many a Blogs …