Posts Tagged ‘best practices’

Employee Performance Measurements & Company Goals

January 18th, 2011 | Posted by charleswolff | 2 Comments
Do you or any of your fellow employees know how your company measures success? If your like most people, the answer is “no”.  It is amazing to me how many people do ...

IVR Maintenance & Programming Part 2

January 5th, 2011 | Posted by charleswolff | No Comments
OK, here we are with Part 2 of my blog regarding IVR maintenance and programming. So after giving much thought to all of the different types of IVR and ACD ...

IVR Maintenance & Programming Part 1

January 5th, 2011 | Posted by charleswolff | No Comments
Off and on for the past few weeks I have been working on analyzing all of the programming of our IVR/ACD system in order to validate and streamline all of ...
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